Essay regarding Quality Managing in Medical care System in Nigeria: An instance Study of Isalu Private hospitals Limited, Ogba, Lagos


In this age, hospital services have gone beyond the conventional method of doctors being placed in their treatment centers, reading magazines or doing other vain discussions expecting that individuals would patronise their healthcare services. Various private hospitals include carved away a niche on their own using marriage management, customer relations and hospital promoting techniques to broaden their organization. Although the primary aim of hospital/healthcare establishments should be to save lives, the truth is that private health-related services will be profit-driven while owners have to cater for numerous expenses and overheads to hold the business going. Those who run healthcare business grapple with regular payment of staff salary, purchase of new medical equipment, repair of computers and buildings, repayment of electricity bills, procurement and fuelling of power generation devices, maintenance of established vehicles, interaction expenses, staff seminars and printing of receipts, session cards and medical report sheets. As being a good item, a good hospital service provides itself. This kind of comes mainly through recommendations from those who have practically knowledgeable the service(s). But a good product or assistance cannot, by itself, propagate the services for the users. Particular machinery needs to be put in place to achieve this end. Though medical physiques such as Nigeria Medical Affiliation strictly prohibits hospital advertising and marketing, the powerful nature of medical business, not only in Nigeria but throughout the world, has made that mandatory to get Health Repair Organisations (HMOs) to place all their advertisements on the pages of newspapers, in the radio/television and on the Internet beneath the guise of health insurance, as insurance will not forbid promoting its providers to various target groups. Very good customer care/ relationship management matters in healthcare business because keeping the existing clients—that is, the patients—seems simpler than obtaining the new ones, as happy clients will perform a lot of the testimonial appeals for us towards the new leads. Some people uses our services on the advice of a friend or sibling. This is because individual who feels good experiencing each of our medical assistance is most likely to stay with the health-related and make recommendations to others about us. Nowadays of advanced and well educated customers, patients look over and above coming to the hospital and being attended to in the " usual manner”. They want to experience an informal contact (tactile communication); they want the doctor to tell them what they don't know in treatments because some of them have already googled their net to know of the ailments prior to consultation; they need to feel like they are in their homes; they want to feel that they are in safe hands and they need to be healed by words of mouth from the doctors in control, nurses on duty as well as other contact points— i. electronic. the staff—in the hospital. Hospitals therefore build mutual romantic relationship with a lot of HMOs as well as corporate businesses (on retainership) and family members or private patients to garner even more companies prove clientele. STAGES OF FIRM DEVELOPMENT

Several business organisations launch their products/services in to the market to say some market share. Right from time a product or perhaps service is usually newly released, there is always scramble among firms that offer related services or perhaps produce parity products to have some comfy share from the market with their advantage. To be able to achieve this, most producers or perhaps service businesses have very good positioning with their USP. Some hospitals possess ATM where patients can simply withdraw funds to settle their very own medical charges without any anxiety of visiting the bank. A lot of have supermarkets where people on appointment can take several bread with drink just before taking their very own drugs or injections. Other folks have flawless environment befitting of a healthcare. Each of these is actually a strength, an exceptional selling point (USP) for their...

Bibliography: 1) Katib, I. T. (2008) Corporate Identity: Telephone Reception for Isalu Hospitals Limited A customer assistance presentation.

2) Katib, My spouse and i. K. (2009) Isalu Hospitals: Beyond the Competitive Stage, A Newspaper Presentation in Isalu

Hospitals Limited, Ogba, Lagos

3) Katib, I. K. (2010) Phone Paradigm for Crescent College or university: A Practical Strategy, A Paper

Provided at A One-Day Workshop, Facilitated by simply Public Relations Product, Crescent

4) Katib, I. K. (2010) Listening to your USP, A newspapers article published by Crescent Voice, Certification

Special, June 2010, page 6.

5) Kreitner, R. (1980) Management: A Problem-solving Process, USA: Houghton Mufflin Organization

6) MicrosoftВ® EncartaВ® Encyclopedia 2002

7) Oketola, Deb. (2009) Growing Business through Effective Ability Management, Designed from The Impact

Friday Summer 19, 2009.

8) Onifade, A. (1999) Effect of Alter and Time Management in Attainment of Organisational

Goals, Modified from The Polymath, 1999 Model.

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