Tqm Syllabus Essay

SECTION OF ORGANIZATION MANAGEMENT

SAINT JOSEPH'S PG COLLEGE

UNIT PLANNER

NAME OF THE LECTURER: K. Srivani CLASS: MASTER OF BUSINESS ADMINISTATION II YEAR I SEMESTER SUBJECT: TOTAL QUALITY SUPERVISION

UNIT I actually: TQM BACKGROUND & DEVELOPMENT

|TOPIC |CONTENT |BOOK CHAPTER & PAGE NUMBERS |NO OF HOURS |TEACHING METHODOLOGIES/AIDS | |Connotations of Quality|Definitions |Total Quality Management: Dale Besterfield –Pages |2 |Lecture Technique; Brainstorming/Quiz | | |Awareness |13-20 | |Teaching Help –PPT-Intro | | |Quality Framework | | | | | |Quality Formula Q=P/E | | | | |Dimensions of Top quality |Product-Garvin's Eight Dimensions Features; Conformance |Total Quality Managing: Dale Besterfield –Pages |1 |Lecture /Discussion –PPt | | |etc., |21-27 | | | | |Services: The P-C-P Model | | | | | |Peripheral-Core-Pivotal Features Model. |TQM in the Support Sector: 3rd there�s r P Mohanty Pages 59-60 | | | | | |and 82-84 | | | |The Notion of TQM and |Brief Record |Total Top quality Management: Dale Besterfield –Pages |1 |Lecture /Discussion –PPt | |Evolution of TQM |Old and New Ethnicities |15-17 and 21-22 | | | | |The Story of Gurus via Shehwart, -- Deming to Ishikawa | | | | | |Modern Systems/Six sigma | | | | | |TQM Basic principles | | | | |Inspection, SQC, QA & |The inspection Era |Total Quality Management: Dale Besterfield –Pages 21|2 |Lecture /Discussion –PPt | |TQM Standard QM |The Statistical QC –Techniques |expanded to second and 3rd chapters –summary; | |Cases and Cases with info of TQM | |/TQM |Reactive Strategy |General Quality references, Industry Practices | |exemplary Organisations | | |Prevention of Defects | | |...

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